Works positively and collaboratively across departments to accomplish department goals.Communicates effectively with guests, co-workers, and professional colleagues.Seeks professional continuing education, both organized and casual, with an air toward keeping services current and appropriate for the guests.Facilitates set-up/take-down of meeting rooms and equipment for various in-house and public programs maintains flexibility in work schedule to accommodate events held outside of normal Library hours.Interacts with Teen Space Monitor and teen guests to insure proper use of the Teen Space, cafe and library based on the Guest Behavior Policy assists staff with difficult guest interactions documents incidents and evictions.Responds to emergencies and provides support, as needed acts quickly, exercising good judgment maintains security during open hours and before/after our events.Enforces Library policies relevant to public use.Greets and assists library guests provides basic tours, information and directions in the library monitors building and grounds ensuring guest safety and building security.In order to meet the needs of our diverse population, we have increased staff awareness and education of Diversity, Equity and Inclusion initiatives through organization-wide training created NPL Your Door, a mail delivery service, to meet the needs of community members who may have less access to the building and advanced our ongoing commitment to "Inspire, Inform and Include" all individuals who walk through our doors. As a proud organization within the Novi community, we are committed to serving our guests with exceptional customer service through innovative programming, cutting-edge technology in our iCube Makerspace, and expertly trained staff. We proudly serve a diverse community with a population of 65,000+. The Library was awarded the "Community Builder Award" in 2021 from the Novi Chamber of Commerce for its innovative approach to reaching its community by introducing the first self-service kiosk in Michigan, called Lakeshore Lending Library. The Novi Public Library is a vibrant, fast-paced class six library located within Oakland County.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |